Terms of Service

These Terms of Service form an agreement between you and D-Ready, a company based in the United Kingdom, governing your use of RAISE-Me. By creating an account or using the service you accept them.

Our Privacy Policy forms part of this agreement and describes how personal information is handled.

Where an employer, college or training provider has given you access, its agreement with us may impose additional terms on matters for which it is responsible. Where the two conflict on such a matter, its agreement prevails.

You must be 18 or over to create an account. You agree to provide accurate registration details and to keep them up to date.

An account is personal to you. You are responsible for keeping your password confidential and for activity carried out through your account. Notify us promptly if you believe it has been used by someone else.

We may refuse, suspend or close an account where these terms have been breached, where required by law, or where necessary to protect the service or other users.

RAISE-Me delivers lessons that are written and approved by human tutors before any learner is taught them. Replaying an approved lesson involves no AI generation.

Artificial intelligence is used to answer the questions you ask, to generate assessments and practice tasks, to mark written answers, and to produce the tutor’s synthesised voice and face.

AI systems produce fluent, confident answers that are sometimes wrong. You should verify anything that matters against a source you trust. We welcome reports of errors at info@d-ready.co.uk.

RAISE-Me provides education. Nothing it produces is professional advice, and it must not be used to make a clinical, legal, financial, engineering, regulatory or safety decision, or in place of your employer’s procedures.

This matters particularly because RAISE-Me can tailor teaching to your field of work. If you tell it that you work in a hospital, a laboratory, a bank or on a construction site, its examples will be drawn from that setting. That is a teaching device and not expertise.The system holds no approved material about your workplace, your employer’s procedures or your regulator’s requirements, and it is instructed not to state facts about them as though it knows them.

You remain responsible for your own professional judgement and for complying with the obligations that apply to your work. Where anything produced by RAISE-Me conflicts with your employer’s policy, your professional body, a regulator, a manufacturer’s instructions or the law, those take precedence in every case.

You must not enter patient, client or customer information into the service.

You are interacting with an AI system. Every tutor, voice and face in RAISE-Me is generated by software. We identify it as such within the product and do not design it to be mistaken for correspondence with a human being.

Synthetic audio and video.The talking face and the spoken voice are artificially generated. Where a face resembles a real tutor, it is used with that person’s agreement and remains synthetic: it is not a recording of them speaking those words.

Assessment is a regulated use. Under Annex III of Regulation (EU) 2024/1689, the Artificial Intelligence Act, the use of AI in education and vocational training to evaluate learning outcomes, including where those outcomes steer the learning process, is classified as high risk. RAISE-Me evaluates learning outcomes and uses them to determine what is taught next. We therefore build and operate it to the expectations attaching to that use:

• a human tutor approves every lesson before it is taught;
• a member of our team will review and, where it was wrong, correct any assessment, on request;
• results are explained rather than delivered as a bare score, and no result restricts access to education, employment or any other service;
• we retain records of how lessons and assessments were produced, including which model produced them;
• content generated live, rather than approved in advance, is identified as such where it is shown to you.

What we do not do. RAISE-Me does not perform facial analysis, does not analyse the emotional content of your voice, does not infer emotions from biometric data, and does not use AI to monitor you for cheating. Teaching adapts on the basis of the text of your conversation and nothing else.

This section describes how the service is designed and operated. It is not a claim of certification: RAISE-Me has not undergone third-party conformity assessment.

You agree not to:

• attempt to extract prompts, models or source code, or to circumvent the limits of your plan;
• use automated means to collect lessons, boards, recordings or questions, or republish them;
• upload material you do not have the right to upload, material that is unlawful, or personal information about other people that you are not entitled to share;
• use the service to generate material that is unlawful, abusive, defamatory or intended to deceive or harm;
• represent a RAISE-Me result or certificate as a regulated qualification;
• probe, scan or test the security of the service without our written permission. Good-faith reports of vulnerabilities to info@d-ready.co.ukare welcome and we will not pursue a reporter who acts in good faith and does not access other people’s data.

Paid plans are billed monthly in advance and renew automatically until cancelled. The price and contents of each plan are shown on the pricing page. Payments are processed by Stripe.

Where a plan includes an allowance, such as minutes with the talking face or spoken tutoring, the allowance applies to the billing month and unused amounts do not carry forward.

If we change the price of a plan you are subscribed to, we will give you at least 30 days’ notice before it takes effect, and you may cancel before then.

You may cancel at any time in your billing settings. Your plan continues until the end of the period already paid for, and is not renewed.

If you are a consumer in the United Kingdom or the European Economic Area, you have 14 days from entering into a subscription in which to cancel it. Where you have asked us to begin providing the service immediately, we may charge for what you have used before cancelling.

If we materially reduce what a paid plan provides, you may cancel and we will refund the unused portion of your current billing period.

Your work. Answers, practice attempts and questions you write remain yours. You grant us the permission necessary to process them in order to provide the service to you, including transmission to the suppliers identified in our Privacy Policy.

Our platform. RAISE-Me, including its software, design and the lessons published on it, belongs to D-Ready or to the tutors who created them. Nothing in this agreement transfers any of those rights to you. You may use lessons for your own learning only.

AI-generated output. As between you and us, output generated for you in response to your use of the service is yours to use. Similar output may be generated for other users, so it is not exclusive to you, and such output may not attract copyright protection at all.

This section applies if you upload teaching material to build courses.

You warrant that you own the material or are licensed to use it in this way, that its use does not infringe the rights of any third party, and that it contains no personal information you are not entitled to share.

You grant us a non-exclusive, worldwide licence to store, process, adapt and present that material for the purpose of building and delivering your lessons, including transmission to the suppliers identified in our Privacy Policy. We do not use your material to train AI models and we do not make it available to learners outside the audience you select.

Approval is yours. Lessons are not taught until a person approves them. By approving a lesson you confirm that it is fit to be taught.

Withdrawal. You may withdraw your material, and we will cease teaching it. Lessons already delivered, and the records of them, are unaffected.

A RAISE-Me certificate records that you completed specified work on this platform. It is not a regulated qualification, it is not accredited by an awarding body, and it does not constitute a licence to practise or evidence of competence required by any regulator. You must not present it as any of those things.

We may withdraw a certificate obtained by cheating or misrepresentation.

We promise no outcome. Use of RAISE-Me does not guarantee that you will pass any examination, acquire any skill, or obtain any job, interview or promotion.

We aim to keep the service available but do not guarantee that it will be uninterrupted or error free. Spoken lessons and the talking face depend on third-party services and on capacity, and may at times be unavailable or limited.

We may change, suspend or withdraw features. Where a change materially reduces what a paid plan provides, section 8 applies.

Nothing in this agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Nothing in this agreement affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 that a service be performed with reasonable care and skill.

Subject to the above, and to the extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, loss of data, or for any loss arising from a decision taken in reliance on output produced by the AI tutor.

Subject to the above, our total liability arising out of or in connection with this agreement in any twelve-month period is limited to the greater of the amount you paid us in that period and £100.

Where you use the service for business purposes, it is provided without warranty that it is accurate, complete, or fit for any particular purpose.

You may stop using the service and close your account at any time. We may end this agreement where these terms are breached, and will tell you why unless prevented by law from doing so.

On termination your access ends. Our Privacy Policy governs what happens to your personal information. Sections 4, 9, 11 and 13, and any other provision which by its nature should survive, continue to apply.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere you retain the protection of the mandatory provisions of the law of your country of residence and may bring proceedings there where the law gives you that right.

If any provision is found to be unenforceable, the remainder continues in force. A failure to enforce a provision is not a waiver of it. You may not transfer your rights under this agreement; we may transfer ours in connection with a sale or reorganisation of the business, provided your rights are not reduced.

We may amend these terms. The effective date at the top of this page records when the current version took effect. We will notify you before a material change takes effect, and continued use after that date constitutes acceptance of the amended terms.